Jen Spencer is currently on maternity leave, with Laura Shepherd overseeing client experience, ensuring our high standards are maintained.

She acts as our Head of Client Experience and is passionate about ensuring clients across the DB3 Groups receive consistently excellent service and genuinely positive experiences.

With a decade of experience creating stimulating customer environments – previously launching and operating showrooms for online interiors retailer MADE.COM – Jen cares deeply about the client journey, finding creative ways to address client challenges and building lasting relationships.

When not working, Jen can be found curled in an armchair reading Haruki Murakami. Her favourite musician is the late Jason Molina. Jen loves life drawing and recently took up woodwork. She thinks she met Meatloaf once in a bar in Amsterdam. Small animals have been known to make her cry. There is a compartment in her fridge that Jen refers to as ‘Cheese City’, where no less than seven types of cheese reside at any given time.